How the Match
Engine Works
Introduced by Marcus Webb, Lead Algorithm Engineer — formerly at CarGurus routing infrastructure.
Symptom Intake
< 4s parse timeDriver submits symptoms via SMS or app — 'grinding noise on left turns, ABS light on.' Our NLP engine parses fault codes, mileage, and vehicle year/make/model in under 4 seconds.
Specialist Match
140+ cert categoriesAlgorithm cross-references 140+ certification categories, current bay availability, geographic radius, and historical first-fix scores to rank the top three shops by fit.
Warm Handoff
Structured job cardThe matched shop receives a structured job card — symptoms, vehicle data, and customer contact — before the driver ever calls. No cold leads. No wasted intake time.
Outcome Tracking
Closed-loop learningPost-repair verification closes the loop. First-fix confirmation feeds back into the matching model, continuously sharpening specialist rankings for your shop.
"The job card arrives before the customer does. My service writer knows the fault code, the vehicle, and the symptom history before they pick up the phone. That's an extra 12 minutes of productive time per job."
Network Density
Across 23 Metros
Introduced by Diane Kowalski, Network Operations — 11 years in fleet logistics, now managing Torque's metro expansion.
Check Your Zip Code
From 3 Bays to
$32,400 in 90 Days
Raymond Okafor
Precision Auto Works · Chicago, IL
"Three locations, one service manager, and a Monday morning problem. Torque filled 14 open bays in the first week. By month three, I hired two more techs."
Onboarded 3 bays across two South Side locations.
Algorithm learned transmission specialty; routing precision improved.
Added third location. Fleet account referred by Torque: 40-van contract.
Transparent
Commission Structure
Introduced by Sofia Reyes, Partner Success — formerly a service director at a 12-location dealer group.
* Based on Q4 2025 network averages. Actual results vary by metro, specialization, and bay utilization.
Founding territories
close March 31, 2026.
Lock in $0 cost-per-lead for 24 months. After March 31, new partners pay 8% per closed job. Apply now and keep 100% of every referral revenue for two years.
Apply for Your Territory→